Returns & Exchanges
Due to the perishable nature of our craft beer and food products, we are unable to accept returns on consumables, but we are committed to ensuring you enjoy every sip. If your order arrives damaged or incorrect, please reach out to our team within 14 days for a replacement or store credit.
Verify Eligibility
Ensure your item is a non-perishable good like apparel or glassware, or that your beer shipment arrived damaged or leaking.
Contact Support
Email our lab assistants at [email protected] with your order number and clear photos of any defective merchandise.
Receive Authorization
Once our team reviews your claim, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible physical goods.
Refund or Replacement
After we receive your returned item or verify the damage, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing